Outside the Box

Involving people who are in touch with health services, and the family, relatives and other people who care for them, in planning and running services is crucial. Most people are trying to do this well, but find it is harder than they - or other people - expected.

These checklists are intended as a practical resource for all people who use or are interested in health services and who go to meetings about health services or related issues.

They are also a resource for people who set up meetings that will include patients or service users or their families and friends.